{"id":599,"date":"2013-08-22T18:32:26","date_gmt":"2013-08-22T22:32:26","guid":{"rendered":"http:\/\/westerntrailrider.com\/?p=599"},"modified":"2013-08-22T18:33:47","modified_gmt":"2013-08-22T22:33:47","slug":"a-short-plug-for-easycare-com-and-easyboots","status":"publish","type":"post","link":"https:\/\/westerntrailrider.com\/wordpress\/blog\/2013\/08\/a-short-plug-for-easycare-com-and-easyboots\/","title":{"rendered":"A short plug for Easycare.com and Easyboots"},"content":{"rendered":"\r\n\t\r\n\t

While I was struggling with trying to get Penny over Laminitis over the past several weeks, I ordered a set of Easyboot originals from easycareinc.com for Penny’s front hooves, based on the recommendations of Pete Ramey on his website, hoofrehab.com,<\/a> with regard to treatment for Laminitic horses. I also bought a set of medium density pad inserts to give her a little extra padding.<\/p>\n

\"Easyboots<\/a>
Easyboots and medium density pad inserts<\/figcaption><\/figure>\n

Last week, when Penny unexpectedly took a turn for the worse, I ordered a second set of boots and pads for her rear hooves. However, as things turned out, Penny had to be put down before the second set of boots arrived.<\/p>\n

The second pair arrived yesterday. I called easycareinc.com to ask for an authorization to return the second pair of boots and pads, unopened and unused. When the customer service representative asked the reason for the return, I told her I had to put the horse down before the boots arrived. She was very kind and expressed her condolences.<\/p>\n

\"Easyboot<\/a>
Easyboot originals and medium density pad inserts<\/figcaption><\/figure>\n

Then she did an unexpected thing. She looked up the sale of the boots and noticed the previous order, from three weeks ago. She asked whether I was returning both sets or just the second set. I told her I had been using the first set for Penny’s front hooves since I received them and was quite happy with them. She then told me they were still within the 30-day unconditional money-back guarantee period, and that if I didn’t need them I was welcome to return them. How refreshing that was in this day and age when customer service has nearly died and the almighty dollar is the highest aspiration of all.<\/p>\n

I plan to return both sets of boots, since Penny has passed on and I currently have no other horses, however, that one act by that customer service representative, at a time when any kindness softened a troubled time for me, has won a loyal customer.<\/p>\n

I will continue outfitting for my Mexico to Canada \u00a0trip for 2015. You can bet Easyboot originals will be on the required equipment list for all of us.<\/p>\n

\"easycareinc.com\"<\/a>
easycareinc.com<\/figcaption><\/figure>\n

Thanks again, EasyCare, Inc.<\/p>\n","protected":false},"excerpt":{"rendered":"

While I was struggling with trying to get Penny over Laminitis over the past several weeks, I ordered a set of Easyboot originals from easycareinc.com for Penny’s front hooves, based on the recommendations of Pete Ramey on his website, hoofrehab.com, with regard to treatment for Laminitic horses. I also bought a set of medium density … Continue reading A short plug for Easycare.com and Easyboots<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[3,5],"tags":[],"class_list":["post-599","post","type-post","status-publish","format-standard","hentry","category-great-western-trail","category-tack-and-gear"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t