While I was struggling with trying to get Penny over Laminitis over the past several weeks, I ordered a set of Easyboot originals from easycareinc.com for Penny’s front hooves, based on the recommendations of Pete Ramey on his website, hoofrehab.com, with regard to treatment for Laminitic horses. I also bought a set of medium density pad inserts to give her a little extra padding.

Last week, when Penny unexpectedly took a turn for the worse, I ordered a second set of boots and pads for her rear hooves. However, as things turned out, Penny had to be put down before the second set of boots arrived.

The second pair arrived yesterday. I called easycareinc.com to ask for an authorization to return the second pair of boots and pads, unopened and unused. When the customer service representative asked the reason for the return, I told her I had to put the horse down before the boots arrived. She was very kind and expressed her condolences.

Then she did an unexpected thing. She looked up the sale of the boots and noticed the previous order, from three weeks ago. She asked whether I was returning both sets or just the second set. I told her I had been using the first set for Penny’s front hooves since I received them and was quite happy with them. She then told me they were still within the 30-day unconditional money-back guarantee period, and that if I didn’t need them I was welcome to return them. How refreshing that was in this day and age when customer service has nearly died and the almighty dollar is the highest aspiration of all.

I plan to return both sets of boots, since Penny has passed on and I currently have no other horses, however, that one act by that customer service representative, at a time when any kindness softened a troubled time for me, has won a loyal customer.

I will continue outfitting for my Mexico to Canada  trip for 2015. You can bet Easyboot originals will be on the required equipment list for all of us.

Thanks again, EasyCare, Inc.